Shipping.

Orders are fulfilled within 1-2 weeks, usually sooner.

You can expect a shipping confirmation to be sent to your email.

Made to Order pieces can take 2-4 weeks to fulfill as they are normally not in stock.

For shipping within the US we use USPS. We also cannot ship to P.O. Boxes.

For further inquiries please contact us.

We take care to assure that your order arrives on time and in the condition for which it was intended.

Returns.

Purchases must be returned within 14 days.

For refunds or exchanges, please contact us within 10 days after receiving your order.

To initiate a return, please reach out via our contact page to obtain return shipping instructions and return address. 

We are not responsible for items returned without prior notification.

Items must be returned in original condition.

Customers are responsible for all shipping charges.

All returns should be shipped signature required and with full insurance coverage, with full protective packaging. Once your return has been shipped, please reach out to us to share tracking information so we may follow its progress.

You or Gift Recipient, as the case may be, must keep a proof of return shipment, and Alexandra Lotsch Fine Jewelry LLC accepts no liability in the event that such proof cannot be produced. Only merchandise received by Alexandra Lotsch Fine Jewelry LLC will be eligible for refund or exchange, as applicable.

Note that we reserve the right to deny any request. Exchanges and refunds are accepted on a case by case basis up to 10 days after the item has been received.

Failure to fulfill the necessary requirements will respectively entitle Alexandra Lotsch Fine Jewelry LLC to refuse the products returned by the Customer or Gift Recipient.

EXTENDED HOLIDAY RETURNS & EXCHANGES:
Orders for IN STOCK items placed between Dec. 1st and Dec. 31st can be requested for return or exchange until Jan. 15th.

SPECIAL/CUSTOM ORDER RETURNS:

We do not accept returns on special orders, custom orders, or made-to-order pieces.

We want you to love wearing your pieces as much as we love making them. Please be sure to communicate with our team prior to placing a custom order about all of the specific details: this will ensure we're all on the same page and expectations are understood.

We understand the challenges of ordering jewelry online and know it is a very personal decision. Oftentimes it is much easier to make this decision when the jewelry is in your hands, in front of your eyes and tried on. Each piece from Alexandra Lotsch Jewelry Piece is handmade, unique, and must be handled with care. We hope that you love your purchase. We encourage you to reach out to us for further information on pieces before purchase.

For further inquiries please contact us

Repairs.

We can repair, refinish, and clean our pieces on a case-by-case basis. Each repair must be assessed and may be subject to a fee. Repairs generally take 2 to 4 weeks but may take up to 10 weeks, depending on the complexity. 

We are not responsible for items returned without prior notification. 

Customers are responsible for all shipping charges.
Repairs should be shipped signature required and with full insurance, with fully protective packaging. Once your repair has been shipped, please reach out to us to share tracking information so we may follow its progress.

You or Gift Recipient, as the case may be, must keep a proof of return shipment, and Alexandra Lotsch Fine Jewelry LLC accepts no liability in the event that such proof cannot be produced. Only merchandise received by Alexandra Lotsch Fine Jewelry LLC will be eligible for repair, if applicable.

Failure to fulfill the necessary requirements will respectively entitle Alexandra Lotsch Fine Jewelry LLC to refuse the products returned by the Customer or Gift Recipient.

To initiate a repair, please contact us. 

We understand the challenges of ordering jewelry online and know it is a very personal decision. Oftentimes it is much easier to make this decision when the jewelry is in your hands, in front of your eyes and tried on. Each piece from Alexandra Lotsch Fine Jewelry is handmade, unique, and must be handled with care. We hope that you love your purchase. We encourage you to reach out to us for further information on pieces before purchase.