Privacy policy.

This Privacy Policy governs the manner in which Alexandra Lotsch Fine Jewelry LLC ("ALFJ") collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.alexandralotsch.com website (“Site”). This privacy policy applies to the Site and all products and services offered by ALFJ.

PERSONAL INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, create an account on the site, place an order, fill out our contact form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked to provide name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us of their own volition. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities, such as placing orders.

In order to process your www.alexandralotsch.com order, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number (Personal Information) when you place an order with us. This information is used solely by ALFJ and is stored in a secure environment.

ALFJ may collect and use Users personal information for the following purposes:
– To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To improve our Site: We may use information about your device as well as feedback you provide to improve our products and services.
– To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

SHARING YOUR PERSONAL INFORMATION

ALFJ does not sell or trade in personal information to other parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

For example, we use Squarespace to power our online store—you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. We reserve the right, at our discretion, to change, modify, add, or remove to this policy.

CONTACT US

If you have any questions about our Privacy Policy, Site practices, or your interactions with this site, please reach out via our contact page.

UPDATED 03/16/2023